Case Study: Global Beverage Distributor Builds Transparency

Summary

OneCall--PivIT's full life-cycle maintenance offering--proved to be the perfect solution for a global beverage provider that needed a fast and flexible team with worldwide coverage. The global distributor had fragmented OEM and Third-Party Maintenance (TPM) contracts with equipment spanning the globe. The goal of the client was to consolidate all maintenance contracts into one management platform to simplify oversight of all contracts and save money in the process. OneCall maintenance combined with OneHub--OneCall's free and dynamic asset management portal--stepped in as the perfect solution for this organization.

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Background Info

When the global beverage provider approached PivIT Global, their North American IT assets were scattered worldwide. Their desire was simple and not unique to them: In addition to providing uniformity, they wanted a hybrid maintenance option that would allow them to keep their OEM contracts intact, while not leaving their legacy hardware unsupported.

Difficulties

When taking a deeper dive into the client’s portfolio, PivIT quickly realized that there were several major issues creating roadblocks to success.

Fragmented maintenance contracts diminished flexibility and efficiency.
Missed SLA’s caused expensive downtime.
Multiple renewal dates made it difficult to have quick visibility on all contracts, ensuring critical gear never went unsupported.

The OneHub Difference

With so much turmoil and so much at stake, the beverage provider decided to manage all their IT assets in the OneHub portal. By doing so, they were able to save over $1m in yearly maintenance costs. PivIT was able to eliminate the fragmented relationships that plagued the client, provide the freedom to perform upgrades whenever they see fit and offer around-the-clock access to some of the brightest engineering minds in the industry.

To learn more, read the full case study here.

OneCall Strategy

PivIT conducted a deep dive audit into the customer’s entire IT estate to determine the best hybrid maintenance strategy. The customized maintenance plan best suited for the customer was to have PivIT immediately support nearly 70% of the Customer’s North American infrastructure. PivIT was able to provide NBD & 4HR SLA’s on 100% of the covered IT estate. OneHub—OneCall’s single pane of glass-free management portal—provided the transparency the customer needed to easily manage the entire IT estate.